FAQs

It’s an on-pack promotion that gives you a chance to win a Luxury Spa Break at Champneys or a Westlab hamper when you purchase a participating Westlab Wellbeing pack, good luck!

You must be 18+ to enter this promotion.

To enter the promotion, purchase a participating Westlab Wellbeing Bath Salts non-promotional or promotional pack, scan QR code on-pack, or in-store marketing or visit www.win-westlab-champneys.com and follow the on-screen instructions. Enter your full name and mobile number, and the last 4 digits of the barcode found on the back of your promotional pack. Remember to keep hold of your receipt and promotional pack for verification purposes.

You can purchase a Westlab participating pack in-store at Tesco, Sainsbury's, Morrisons and Boots. Or online at Ocado, Amazon or westlabsalts.co.uk.

Subject to availability, while stocks last. Stock may differ dependant on retailer.

Participating non-promotional and promotional packs include:

• Westlab Wellbeing Balance Bath Salt 1kg
• Westlab Wellbeing Sleep Bath Salt 1kg
• Westlab Wellbeing Relax Bath Salt 1kg

The promotion is open from 00:00 on 7^th October 2024 and closes at 23:59 on 29^th December 2024.

Yes, please keep hold of your Westlab participating non-promotional or promotional pack with the barcode and receipt to show proof of purchase as you will need this to verify a winning claim.

Yes, an internet connection (Wi-Fi or 3G/4G/5G) is required to enter on the promotional microsite.

There is a maximum of three entries per person during the promotional period. Each barcode that is entered onto the promotional microsite must be a separate purchase with a corresponding itemised receipt in order for the entry to be valid.

Prizes are limited to one person / household. If you exceed this limit, we won’t be able to award your prize.

This prize is awarded in the form of a voucher which you can redeem against a Champneys Original Stay booking for you and a guest (both must be 18+). Each Champneys Original Stay includes overnight accommodation (1x night) for two plus, 1x Champneys treatment per person. You can book one of the six available Champneys Resort locations including:

• Tring, Hertfordshire
• Forest Mere, Hampshire
• Henlow Grange, Bedfordshire
• Springs, Leicestershire
• Mottram Hall, Cheshire
• Eastwell Manor, Kent

For further details including inclusions and exclusions for each Champneys Resort, please visit the terms and conditions.

The hamper includes the Westlab Wellbeing range (Balance, Sleep and Relax products), 1 x 800ml glass storage jar, 1 x back scrubber, 1 x scented candle and 2 x exfoliating sponges.

• There are 12 x Champneys Original Stay vouchers to be won (1x winner per week throughout the promotional period)
• There are 100 x Westlab hampers to be won (9x winners per week for the first 10 weeks, 5x winners per week during the final 2 weeks)

Winners will be contacted via SMS message to the mobile number provided on entry within 7 days of the relevant draw taking place. The SMS message will contain a unique one-time link which will direct you to the prize claim form, you must follow the instructions on the form for verification to claim your prize.

Yes, if a winner does not complete the prize claim form within 14 days, we reserve the right to disqualify that entrant and award the prize to a reserve selected in the same manner.

No, each weekly prize draw comprises of entries for that week only, therefore unsuccessful entries will not roll over.

If you’ve won a Champneys Original Stay voucher or Westlab hamper, following verification, your prize will be delivered to your home address within 14 days via next day courier.

If you are having issues claiming your prize or still don’t understand the claim and/or verification process, please get in touch with the Westlab Customer Care team at customercare@Westlabgroup.com

Winners must call Champneys on 0343 316 2222 and quote the number on the voucher to book their stay. Standard network charges apply when calling to book.

Visit the full terms and conditions for Champneys opening hours and further details.

Winners will receive their prize within 14 days of the valid prize claim and verification process being completed via next day courier.

If the timeframe above has passed and you have not received your prize, please contact our Customer Care team at customercare@Westlabgroup.com and we will look into the query for you.

Unfortunately, you cannot swap your prize and Champneys vouchers must not be transferred or resold.

You will be asked to enter a valid email address on the ‘Thank you for entering’ page. Once submitted, you will receive your 25% Champneys discount code via email.

Claimants must call Champneys on 0343 316 2222 and quote the discount code whilst booking to redeem and complete their booking. Standard network charges apply when calling to book.

Visit the full terms and conditions for Champneys opening hours and further details.

The discount code can be redeemed against Champneys Original Stay overnight bookings only (1x night stay, no treatments included).

For full details on the discount code inclusions and exclusions please visit the terms and conditions.

The discount code can only be used once.

Discount code valid until 23:59 29th December 2024.

Arrivals up until 23rd March 2025.

Please ensure to check your inbox thoroughly, including junk and spam folders.

If you’re still having issues receiving your discount code, please get in touch with the Westlab Customer Care team at customercare@Westlabgroup.com and we’ll look into this for you.

Unfortunately, this cannot be changed.

It’s the entrant’s responsibility to ensure they have entered their mobile number correctly. Any winner SMS messages sent to an incorrect number due to the details being entered incorrectly cannot be resent and will become invalid.

You must enter the last 4 digits of the barcode to enter the promotion. This can be found on the back of your participating Westlab product. Click here to see an example.

If the barcode is illegible or difficult to read, please contact the Westlab Customer Care team at customercare@Westlabgroup.com and we will help.

Please check you are entering the correct code within the required field. The barcode number is the 13-digit code under the barcode which is scanned in store.

If you are receiving ‘invalid barcode’ as the error message, please check you’re entering the correct code. If the error message is ‘Entries exceeded’ remember, entrants are limited to three entries per person during the promotional period and each barcode that is entered onto the promotional microsite must be a separate purchase with a corresponding itemised receipt in order for the entry to be valid.

The Promoter will only use the personal data supplied for the administration of the promotion and the auditing of the entries where necessary and for no other purpose, unless we have your consent/ you have opted-in to receive future marketing communications.

The Promotor will only share participants’ data with their fulfilment partners and for the purposes of and in order to fulfil this Promotion. Any and all personal information collated by the Promotor will be treated in accordance with the GDPR Articles, Westlabs Privacy Policy which is available at westlabsalts.co.uk/pages/privacy-terms.